VoIP (1)

VoIP (voice over internet protocol) is a communication technology in which an individual says goodbye to handsets and wires and make calls through a broadband internet connection. This technology is an analog of phone lines. A person can contact his beloved ones anywhere and anytime. Some VoIP services allow connection between the individuals having the same service. Some advanced VoIP services allow the user to call anyone having a telephone number such as mobile, long-distance, local, and international numbers. While some services work over VoIP phones or computers. Other VoIP services need a telephone connection with a VoIP adapter. This technology is also referred to as

  • Broadband phone service
  • Broadband telephony
  • Internet telephony
  • Internet protocol telephony

Working of VoIP

VoIP changes voice audio into digital codes. These digital codes travel instantly towards the final destination through a private or public internet connection. Digital codes are converted back to voice audio once reached the final destination. A person can make VoIP calls through special VoIP phones, computers, or any other data-driven device. Moreover, wireless hotspots at places such as cafes, parks, and airports allow an internet connection through which an individual can use wireless VoIP service.

Kind of equipment needed

To enjoy VoIP services an individual needs to have a broadband internet connection.The connection is done by DSL or cable modem. Some other types of equipment a user requires are an adapter, computer or specialized phone. If the user is making VoIP calls through a computer, then he needs to have an inexpensive microphone and some software. VoIP phones are directly plugged into a broadband connection and then operate primarily like a conventional telephone. If a user is using a traditional telephone connected with the VoIP adapter, then he can make VoIP calls just by dialing the number as in traditional phones.

Advantages of VoIP

  • It significantly reduces the communication cost for commercial and personal use.
  • Several internet providers offer free VoIP telephone service for personal subscribers. This incentive attracts the buyers to purchase internet cable TV channels and higher speed or broadband internet connection. It does not cost any extra the buyer.
  • VoIP services also allow webinars, conference calls, and video calls for personal and commercial use at affordable prices.
  • Previous web and video conferencing were costly. VoIP made it affordable for all types of companies including freelancers and solo practitioners.

Disadvantages of VoIP

  • The main disadvantage is that the services can clump or lag.
  • Due to poor internet connection, the digital codes may be delayed causing clumped and jerky VoIP calls.
  • VoIP services do not work in case of a power outage
  • Sometimes VoIP services are unable to connect with emergency services.

Companies offering VoIP services. (2)

  1. RingCentral

It establishes the standards for small businesses up to giant enterprises. The RingCentral Office is its core product. It offers fundamental PBX features such as multiple extensions, Call forwarding, call handling, company directory, and auto attendant. It also provides additional programs including webinars, fax, and voice mail.

Pros

  • Network infrastructure in Asia, USA, and Europe
  • Deep VoIP features and business collaboration
  • Artificial Intelligence (AI) integration
  • Convenient usage

             Cons

  • The extra cost for hardware
  • Less spontaneous workflow
  1. Intermediate unite

It offers tons of unified communication outputs including SIP trunking, virtualPBX, and different conferencing application. While intermedia unite mostly recommends Yealink, Cisco, and Polycom VoIP phones, the BYOP (bring your own phone) program of the company allows the connection of intermedia VoIP service with other devices.

 

Pros

  • Availability of complete PBX system
  • Appropriate deep features set for enterprises and SMBs
  • Provide options to integrate with other services and software

Cons

  • Features for call monitoring are limited
  • Inconvenient switching between the administration and user roles
  • The mobile application is required for initial synchronization and importing contacts.
  1. 8x8X series

It provides VoIP services to small vendors. It was formed in 1987, as an ordinary design firm. Through product pivots and acquisitions, it has attained video conferencing outputs, VoIP technologies, open-source chat software, a contact center company, and CPaaS (communication platform as a service) technology. It had been bestowed 128 patents in the sectors of video processing algorithms, semiconductors, and computer architecture. It offers less costly international plans that attract buyers who need worldwide connections.

Prose

  • Flexible, friendly pricing
  • Tons of basic features
  • Mobile setup
  • Desktop capability

Cons

  • Difficulty in finding and using meeting features
  • Non-spontaneous design of a desktop
  1. Vonage Business cloud

It is a huge VoIP provider but it mostly targets small vendors. A robust platform has modern management tools and features. Vonage converts the voice into crystal clear calling solutions. It uses an internet connection to receive and make calls.  One voyage platform incorporates contact center operation, unified communication, and programmable communication across the voyage global carrier network.

Pros

  • Impressive calling functionality
  • The broad span of features
  • Spontaneous mobile apps
  • Outstanding administrative features
  • Better integration of API (application programming interface)
  • than before

Cons

  • Costly add-on features
  • Doesnotsupport conferencing
  1. AT&T business

It appeals to the buyer with its feature sets and maturity. AT&T VoIP providesa personally customized phone solution for businesses. It provides VoIP services to all types of businesses with its long-distance and local landline plans.

Pros

  • List of mature features
  • Offers convenient access to legacy PSTN
  1. Grasshopper

It targets the small to midsized corporations but is an outstanding contender with impressive features that manage collaboration and mobile VoIP. It uses a cellular network of a service provider for outgoing and incoming calls. It offers both VoIP and Wi-Fi calling options.

Pros

  • Easy and extremely fast setup
  • Competitive cost
  • Encompasses the fundamentals of business phone systems such as faxing, voice mail, and IVR/basic call routing.

Cons

  • Requires mobile phone and landlines
  • Provide limited features.

References

  1. https://en.wikipedia.org/wiki/Voice_over_IP
  2. https://www.pcmag.com/picks/the-best-business-voip-providers