Introduction (i)

At the point when you are beginning a business, the need to stay in contact with your customers is a prerequisite. In a sea of various phone systems available, which one is the most suited for you? And even more importantly, how those business telephone frameworks work? You might lack some information before you opt for one. Read through this, and you will be well-prepared in choosing the best most suitable to your needs. There are essentially four business phone systems and we’ll break it down one by one:

  • Legacy PBX Phone Systems: This now obsolete technology was the original phone system made available to the masses. Since then, innovation in communication technology has progressed considerably yet this is the point where everything began. They had been being used for an exceptionally lengthy time span as well, nearly two decades from 1980 to 2000. At the point when ventures and workplaces began to prosper, the demand for employees to run also increased, and consequently more proficient methods for correspondence were required.
  • IP Based Business Phone Systems: As time passed, there were innovations in technology and the same was the case with phone systems. The enhancements in the legacy PBX phone system lead to the birth of IP based business phone systems. IP is an abbreviation of the internet protocol. This utilizes the web to make a successful and effective correspondence framework.
  • Hosted Business Phone Systems: After the advent of IP communication, organizations were fulfilled. Be that as it may, as the saying goes, there is consistently room to improve. Businesses needed further cut down the cost all the while making the service even more efficient. Considering this, a whole communications business started to emerge. Autonomous startups began to give communication services to different organizations that required them. Quality and type of services are the differentiators in this case. Various telecommunication businesses started growing rapidly, providing various services related to phone systems for the companies who needed them.
  • Cloud-Based Business Phone Systems: This is the most recent innovation in the PBX telephone framework. With web-based PBX and a market already established, clients needed something different and more functional. This is when cloud-based business phone systems came into existence. This comprises of two sections, one half of it is the PBX framework while the other half is cloud computing. It is in some ways identical to IP based system which utilizes allows telephony to be conducted via the internet. Oftentimes it is called VoIP which stands for Voice over Internet Protocol.

Business Phone Providers and Costs (ii)

RingCentral

RingCentral Office is a cloud-based VoIP communication system that provides solutions for every kind of business. This framework is anything but difficult to understand and utilize, and it has a huge range of calling, cooperation, and portable options. It is highly customizable and comes in different service packages that are suitable for small, medium, and even multinational businesses. For this cloud-based framework, you only need to have access to a fiber optic, DSL, or cable connection. RingCentral provides an expert that will guide and setup to make sure the service runs smoothly throughout. Once the service is up and running, the company makes sure it keeps that way. It utilizes repetitive server farms worldwide and a seven-layer security protocol.

Avoiding potential risks, RingCentral has a near-perfect uptime. What truly makes RingCentral stand out from contenders is its vast array of features. Some of these features available include, present receptionist, background music while on hold, call sending, recording and screening, call logs, and message notifications are among the available accessible features for call management. In addition to these features, RingCentral’s other features make it a cohesive platform for business communication. It provides a conference bridge that can make a conference call with up to 1,000 guests and video conferencing options that permit every client to have their video calls, along with a screen sharing option. For workers who are consistently on the move, the RingCentral application ensures they are constantly connected through their business lines. The service additionally incorporates software that transforms their PC into a telephone.

Costs: RingCentral has four service plans that vary from $20/user to $60/user monthly.

Ooma

Ooma Office is planned explicitly for exceptionally small-scale companies. The way the system works is a great advantage for small businesses using it. On top of a conventional cloud-facilitated framework that works with smartphones with IP features, Ooma Office offers a platform that connects the on-premises hardware with cloud-hosted services. Ooma Office as of late has added a video conferencing facility to its business phone system. The video conferencing services are incorporated as a component of the Ooma Office Pro arrangement; there is no extra expense for video conferencing. The administration can uphold up to 25 members all the while, and it underpins screen sharing. You can join Ooma video gatherings using any internet browser or the Ooma work area application.

There are a few reasons why this arrangement is useful for startups. The setup is easy and anyone with no technical expertise can do it. You should simply connect the framework’s base unit, which is a full switch that can differentiate voice traffic over other online traffic, and afterward interface the base unit to a fast web switch. The framework is compatible with smartphones and otherwise and can be managed via an online server. Small-scale businesses will likewise be satisfied with the features it incorporates. While it doesn’t have the huge swath that a few others offer, it incorporates those that micro businesses will deem generally significant. A virtual assistant answers every incoming call. It then points the guests to the individual or division they are attempting to reach. Ooma Office gives great client assistance, and its site has significant assets to assist organizations with troubleshooting any issues they run into. With this level of help and service, the need for an in-house IT team won’t be necessary.

Cost: There are two service plans that customers can choose from, starting with $20/user monthly.

References